Refund Policy

At Modern Man Clothing, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase of men's sweaters, jackets, trousers, or other products, we are happy to assist with eligible returns and refunds.

1. Right of Withdrawal

For customers in Germany and the European Union, you generally have the legal right to withdraw from your purchase within 14 days without providing a reason.

The withdrawal period begins on the day you, or a third party designated by you, receives the goods. If an order is delivered in multiple shipments, the period generally begins when the final item is received.

To exercise your right of withdrawal, please contact us with a clear statement that you wish to cancel your purchase. You may use our contact details provided on our website.

2. Return Conditions

Returned items should, where reasonably possible, be:

• Unworn and unused

• In their original condition

• Returned with original tags and labels attached

• Accompanied by the original packaging where appropriate

• Free from stains, odors, washing, alterations, or other signs of use beyond what is necessary to inspect the goods

You may inspect clothing in the same way you would in a physical store. However, you may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

3. Refunds

Once your valid cancellation or return has been received and processed, we will refund the eligible amount.

Refunds will generally include the payments received from you for the returned goods and, where legally required, the standard delivery costs paid for the original order.

If you selected a more expensive delivery method than our least expensive standard delivery option, the additional cost may not be refundable.

Refunds will normally be made using the same payment method used for the original transaction, unless another arrangement has been expressly agreed with you.

4. Timing of Refunds

When exercising the statutory right of withdrawal, we may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

We aim to process eligible refunds as promptly as reasonably possible after the applicable return requirements have been satisfied.

5. Return Shipping Costs

Unless otherwise stated or required by applicable law, customers exercising the right of withdrawal are responsible for the direct cost of returning the goods.

If an item is defective, damaged, incorrect, or does not conform to the contract, we will handle the matter in accordance with applicable consumer protection laws and may cover reasonable return costs where required.

6. Defective or Incorrect Items

If you receive an item that is defective, damaged upon arrival, or different from what you ordered, please contact us as soon as possible.

Please provide your order information and, where useful, photographs showing the issue. We will review the situation and offer an appropriate solution, which may include a replacement, repair, price reduction, or refund depending on the circumstances and your statutory rights.

Your statutory warranty and consumer rights remain unaffected by this policy.

7. Items Excluded From Withdrawal

Certain products may be excluded from the statutory right of withdrawal where permitted by law. For example, this may apply to goods that are made according to the customer's specifications or clearly personalized.

Any applicable statutory exception will be communicated where relevant.

8. Sale and Promotional Items

Sale or promotional items remain subject to the same applicable statutory consumer rights as regularly priced products.

A discount or promotional price does not remove your legal rights concerning defective, incorrect, or non-conforming goods.

9. How to Request a Return or Refund

To request a return, withdrawal, or refund, please contact Modern Man Clothing with:

• Your name

• Order number

• The item(s) you wish to return

• The reason for your request, if applicable

• Any relevant photographs or supporting information

Please wait for our return instructions before sending an item back if specific return procedures apply to your order.

10. Consumer Rights

Nothing in this Refund Policy limits or excludes any mandatory rights you have under applicable German or European consumer protection law.

Where this policy conflicts with mandatory statutory rights, the applicable law will prevail.

11. Contact Us

If you have questions about returns, refunds, exchanges, or your statutory withdrawal rights, please contact Modern Man Clothing through the contact information provided on our website.

We are committed to handling every return request fairly, transparently, and in accordance with applicable law.