FAQ - Shipping
Q: About shipping
A: We ship orders within 1–2 business days (excluding holidays); orders placed on weekends are shipped on Monday.
Q: What payment methods do you accept?
A: We accept various payment methods, including MasterCard, Visa, American Express, PayPal, JCB, Discover, and gift cards.
Q: How can I contact you?
A: If you have questions, comments, or suggestions, or wish to contact us for any other reason, you can reach our team via email at info@modermenswear.com or through our online chat assistant.
Q: What is your return policy?
A: Unused and unopened orders may be returned for a refund within 14 days of receipt. Once we receive the returned item(s), the cost will be credited to your original payment method, excluding shipping fees (which are non-refundable). Used, opened, and/or "final sale" items cannot be returned. This policy does not apply to personalized orders; personalized orders are non-refundable once confirmed.
Q: Are personalized orders eligible for return?
A: Our made-to-order products cannot be exchanged or returned. However, if there is an issue with your order, please contact our customer service team at info@modermenswear.com, and they will be happy to assist you.
Q: When will I receive a refund if I return an item?
A: Once we receive the returned item(s), the cost (excluding shipping fees) will be credited to your original payment method within approximately 1–3 business days.
Please note that it may take up to 10–14 days for the credit to appear on your statement.